Steve Andersen is our CRM Program Manager. He's our main consultant for database projects and has a long history with databases and CRM projects.

Steve's Salesforce work

I have been working with Salesforce.com in a nonprofit context since 2005. Since then I've implemented 15 Salesforce.com databases for environmental groups ranging in size from 2 staff to over 30 staff. Along the way I:

• Collaborated with the Salesforce.com Foundation to build a Nonprofit Template that all nonprofits receive when they sign up for a donated CRM
• Published 4 public applications that are shared freely on the Appexchange, Salesforce.com's marketplace for customizations, including the first integration between Salesforce.com and the Plone open-source content management system
  
• Published my analysis of Donor Management cycles, based on my interactions with environmental nonprofits
• Co-founded a Salesforce.com Nonprofit Implementers group that now has 250 members
  
• Was nominated in 2006 and 2007 for Customer Success awards at Salesforce.com's annual user conference
• Was one of three developers to receive a Salesforce.com Developer Hero award in 2007

Steve Andersen's Previous Work History

I started developing Microsoft Access database applications in 1995 while working at a Seattle biotech called Pathogenesis. I built tools for tracking medical samples, clinical trial communications, and IT resources. One database I built supported all clinical trial communications for over 300 patients. It was a mission critical database that was an important administrative element in getting a drug approved by the FDA. During that time, I completed a five-day training in Access development.

In 1997 I began building web-based database applications in Cold Fusion. My first project was a corporate intranet for Pathogenesis. The back end database for these applications was Access.

In 1997, I left Pathogenesis to begin a 3.5 year tenure at two web-based startups. These companies (Point.com and Seasonticket.com) developed web applications in ASP (Microsoft’s web scripting language) with Microsoft SQL server as the database backend. During this time I had various positions in IT, culminating with a Director of Infrastructure role for the last year. I was responsible for all systems, and my team managed support of the websites and databases, among other duties. During this time I learned the basics of ASP and become proficient at supporting Microsoft SQL server.

Seasonticket.com went out of business at the end of 2000. I spent 5 months training myself in developing database-driven web applications in ASP while I was looking for a way to use my skills in the nonprofit sector.

At the end of that skill-building period, I was hired by NPower in Seattle to build and manage web applications, and to consult with nonprofit on their use of the applications. I worked directly with 20 clients to get them up and running on the applications including eTapestry, a web-based donor management system. When the NPower program ended two years later, I worked with groups to migrate them to alternative applications.

While at NPower, I built and maintained multiple database-driven applications, including an intranet for the 12 member NPower federation. During this time I also managed our program for hosting CRM (constituent relationship management) for 3 member organizations of the NPower federation.

In early 2005 I set up Salesforce.com as CRM for NPower National. I mapped our processes for entering into national consulting projects, and implemented a plan for using Salesforce.com to support that process. In the fall of 2005, I migrated ONE/Northwest from ebase to Salesforce.com for CRM.